COVID-19: Our Response / Nuestra Respuesta

As the Coronavirus (COVID-19) situation evolves, AT&T's response to it evolves in real time. / Mientras desarrolla el estado de Coronavirus (COVID-19), la respuesta de AT&T al virus también evolucionara en tiempo real.

For our latest updates in English, please visit: about.att.com/pages/COVID-19.html.

Para nuestras últimas actualizaciones en Español, visite: about.att.com/pages/COVID-19_spa.html.

UPDATE: May 21, 2020

As our company responds to COVID-19, the health and safety of our colleagues, customers and communities remains our top priority. How we respond is critical to millions of people and companies around the world, and we’re committed to being there when they need us most. And we have a special responsibility to America’s first responders and public safety community, who rely on FirstNet, the nationwide wireless broadband communications platform dedicated to them, built and managed by AT&T.

Although this is an especially uncertain time, AT&T devotes enormous resources into planning for the unexpected. We maintain an ongoing continuity plan to ensure that every one of our internal teams – including my team – can continue to operate safely during this time. We also have a world-class Network Disaster Recovery organization designed to ensure the integrity of our physical network remains reliable.


OUR LATEST

May 19, 2020

Expanded Content for Our Video Customers

Movies and television have always been a welcome escape in difficult times. With many people staying at home, we’re giving our video customers additional content at no cost during this time.

Free content for our DIRECTV and U-verse customers during this time:

  • More News & Entertainment: We’re adding the following channels to DIRECTV and U-verse packages (for customers that do not currently have this programming) to keep customers entertained and informed:
    • News: BBC World News, CNBC, CNN, CNN International, Fox Business Network, Fox News Channel, MSNBC, One America News Network
    • Entertainment: American Heroes, Aspire, AWE, AXS TV, Comedy.TV, Cooking Channel, Crime & Investigation, Destination America, Discovery Life, DIY Network, Eleven Sports, FM, Fuse, FX Movie Channel, fyi, Great American Country, GSN, Hallmark Channel, Hallmark Movies & Mysteries, HDNET MOVIES, IFC, Justice Central, LMN, MGM HD, MTV Live, Nat Geo WILD, OWN, Oxygen, Science Channel, ShortsTV, Smithsonian Channel, Sony Movie Channel, SundanceTV, The Weather Channel, Travel Channel, TV One, UPtv, WGN America
    • Kids: Discovery Family, Disney Jr., Disney XD, Nick Jr., Universal Kids
    • Spanish Language: Bandamax, Canal 22 Internacional, CANAL ONCE, Centroamérica TV, Cine Estelar, Cine Mexicano, Cine Nostalgia, Cinelatino, De Pelicula, De Pelicula Clásico, Discovery En Español, Discovery Familia, Enlace, Estrella TV, FOROtv, History En Español, HITN, MegaTV, Multimedios, Nuestra Tele, Pasiones, Telefe, TUDN, TVE (Television Espanola), Univision tlnovelas, ViendoMovies, Vme, WAPA América. These free previews are available until 6/18. Access at no additional charge is for customers who do not already have this content in their programming.

Additional ways all video customers can access content during this time:

  • On Demand: Access to thousands of movies and shows. DIRECTV customers just need to connect their receiver to the internet to take advantage of this content.
  • Kids On Demand: The best of kids content in one easy location with an internet connected receiver (channel 1111 on DIRECTV and 323 on U-verse). Watch full series or favorite episodes anytime from Nickelodeon, Disney and Cartoon Network, all with recommendations by age.
  • TV Anytime, Anywhere: Turn your mobile phone into another TV by downloading your TV app and sign in with your account credentials. You can watch your favorite On Demand shows or live TV anytime, anywhere.
  • Sports Streaming Included: While sports are postponed, customers who subscribe to NBA League Pass can stream past NBA games via the NBA app, powered by WarnerMedia’s Turner Sports.

May 15, 2020

The National Fraternal Order of Police and AT&T Form Alliance to Educate Members on FirstNet® – Public Safety’s Dedicated Communications Platform

The National Fraternal Order of Police (FOP), the largest law enforcement labor organization in the United States with more than 351,000 members, has signed an exclusive agreement with AT&T to educate law enforcement officers across the nation about the benefits of FirstNet – America’s public safety communications platform – and the impact it can have on law enforcement communications.

Learn More >>

AT&T & WarnerMedia Help Support HBO Actor’s Initiative to Feed Brooklyn Front-Line Workers and Support Local Restaurants

AT&T and WarnerMedia announced a $250,000 donation to HBO actor, Jeffrey Wright’s Brooklyn for Life! initiative. The donation expands its support for local restaurants, hospital workers and first responders. 

Learn More >>


May 13, 2020

AT&T Provides Wi-Fi to a Mobile COVID-19 Testing Site

AltaMed Health Services turned a parking lot into a testing and medical evaluation site. AT&T provided a retail pop-up truck to deliver needed internet service across the FirstNet network.

Watch Video >>


May 8, 2020

Tribeca Enterprises, IMAX and AT&T Announce Nationwide Summer Drive-In Series

First-of-its-kind curated program of movies, music and more coming to drive-in theatres and exclusive venues beginning in June.

Learn More >>


May 7, 2020

FirstNet: Connecting Rural and Remote Parts of America during COVID-19

To prepare for and meet the demand of caring for COVID-19 patients, Tulare County has set-up a remote, makeshift hospital at the Porterville Developmental Center. In a mutual-aid response effort, CalOES has loaned FirstNet Ready™ devices and service to local public safety and healthcare personnel. Additionally, the FirstNet team deployed a portable cell site from the dedicated FirstNet fleet to enhance coverage for public safety and healthcare workers in and around this critical healthcare facility. All at no additional charge, public safety agencies on FirstNet can request this temporary equipment for added emergency support.

“We are extremely grateful for the support from the FirstNet team at AT&T for providing additional network capacity for our remote, makeshift hospital at the Porterville Developmental Center in Tulare County. With this support, our first responders and healthcare personnel will have the priority connectivity they need, when they need it.” – Dennis Townsend, Tulare County Supervisor

This is just one example of how we’re bringing more reliable communications to rural communities across the country. FirstNet is built for all public safety. That means every first responder in the country – career or volunteer; federal, tribal, state or local; urban, suburban or rural. Check out our latest blog to learn more about how we are actively extending the nationwide reach of FirstNet.

Learn More >>

AT&T Connects Young People with Meaningful Mentor Relationships

Through AT&T’s $10 million Distance Learning & Family Connections Fund, we’re committing more than $500,000 to organizations focused on connecting young people with meaningful mentor relationships – online.  AT&T will team up with CareerVillage.org and professional golfers Jordan Spieth and Maria Fassi, and influencer Tisha Allyn, Byron Nelson tournament head, John Drago, and AT&T executives to answer career and mentoring-focused questions.

Learn More >>

AT&T Extends Customer Relief During COVID-19

We know that some of our customers are having economic hardships as a result of COVID-19. Through June 30, we’re committed to providing all residential and commercial postpaid wireless, home phone, or broadband customers up to 90 days from their initial past due date to pay their past due balance.  In other words, customers who notify us of economic hardship due to COVID-19 have 90 days from their initial past due date or until June 30, whichever comes first, to pay their past due balance.

If you receive a suspension notice or know that your bill is past due, please let us know as soon as possible and then set up a payment arrangement. Please have your user ID and password ready.

We’re also waiving late payment fees and overage charges for customers who notify us that they are impacted by COVID-19. We have extended this offer from the original end date of May 13 through June 30.

In addition, we’ve extended the following relief efforts:

  • More mobile hotspot data – We are automatically increasing mobile hotspot data by 15GB a month for each line on an unlimited plan that currently includes a monthly tethering allotment through June 30. That means if you’re on AT&T Unlimited Elite you’ll automatically get 45GB a month of tethering per line. Click here to see how to set up your mobile hotspot.
  • Connecting Service Men and Women - We’re helping keep our military and their families connected during this difficult time. We’ve worked out an agreement with the Navy Exchange Command that allows military personnel stationed on selected Navy ships to make calls to their loved ones through June 30 at no cost to the Navy or its sailors. Additionally, to assist military personnel in Guam we’re waiving Guam-based international roaming charges for AT&T Mobility accounts through May 31 and retroactively to April 1.
  • Unlimited AT&T Home Internet – All AT&T consumer home internet customers, as well as Fixed Wireless Internet, can use unlimited internet data through June 30.
  • Access from AT&T – We’ll continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program.  We’ve expanded eligibility to the program to households participating in the National School Lunch Program and Head Start. We are currently offering new Access from AT&T customers two months of free service through May 24. 

May 5, 2020

AT&T Will Make Patents Freely Available to Help Fight Pandemic

AT&T Communications is joining a global initiative called the Open COVID Pledge to make our patents available free of charge that might aid in the fight against this virus.

Learn More >>

Crisis Innovation: Supporting an Unprecedented Network Surge While Still Building for the Future

2020 has demonstrated the resilience of our network plan we laid out over half a decade ago. And it’s given us all the motivation we could ever need to continue connecting Americans and first responders through FirstNet, fiber, 5G and more. 

Learn More >>


May 4, 2020

50% Off Service for 6 Months for New Individual First Responders on FirstNet

We’re determined to deliver the best tools and solutions for public safety’s life-saving missions. That’s why, starting today and for a limited time, we’re offering individual first responders who sign-on to FirstNet and pay for their own service 50% off monthly rate plan charges for 6 months when activating a new FirstNet Mobile—Responder Unlimited line of service and purchase a new FirstNet Ready™ device on a qualified installment agreement.1 Plus, they can get a $200 activation credit for their new device.2

1Limited time only. Available only to eligible subscriber paid users. Req’s new line and min. $_4__ on installment agmt. w/ elig. wireless svc who activate a new FirstNet Mobile Responder—Unlimited line of service (min $39.99/mo on smartphone, $40/mo on tablet, $25 on wearable) and purchase a new FirstNet Ready™ device on a qualified installment agreement. 6 months of credits on a single line of service ($22.50/mo (smartphones), $20/mo (tablets), and $12.50/mo (wearables)) start w/in start w/in 3 bills. Well qualified customers only. If svc cancelled, credits stop & device balance due. New subscribers must qualify for FirstNet service and complete verification process within 30 days. Device must use a FirstNet SIM. Add’l fees, taxes, charges & other restr’s apply. See firstnet.com/currentoffers for complete details.

2Limited time offer. Requires purchase on 0% APR AT&T Installment (30-month at maximum $66 per month) agreement. Credits start within three billing cycles. Available only to eligible first responders who activate a new smartphone line of service as a Subscriber Paid User on FirstNet Mobile- Responder plan with eligible voice & data service. If service is cancelled, device balance due (up to $1979.99). Tax on full retail price due at sale. Additional fees & restrictions apply. See firstnet.com/currentoffers for verification and here for other details.

FirstNet: Caring for Those Who Care for You

FirstNet is supporting the frontline heroes working tirelessly to keep the country safe and get it back on its feet. That’s why we tasked ourselves with caring for them. As public safety’s partner, we have a responsibility unlike any other wireless carrier during the coronavirus pandemic. We’ve been side-by-side with public safety since January supporting the first quarantine sites and are there today continuing to provide support every step of the way – both in the field and at home. Get a comprehensive look at all the ways we continue to be dedicated to those who are dedicated to protecting our families and communities.

Learn More >>


May 1, 2020

WarnerMedia Applauds Essential workers

Join our WarnerMedia family in applauding the heroes who go out so that we can stay in. We are proud to support them – and we thank them for supporting all of us. #ConnectedTogether.

Watch Video >>


April 29, 2020

AT&T and Sesame Workshop Help Families During COVID-19

As families everywhere continue to cope with uncertainty stemming from the global pandemic, Sesame Workshop, in collaboration with AT&T, announced an expansion of its Caring for Each Other initiative to help children and their caregivers stay healthy, build resilience, and adjust to a “for-now normal.”  With a $500,000 contribution from AT&T, new resources will be available to help families face current challenges like the do’s and don’ts for face coverings, illness of a family member, financial insecurity, and how to gradually transition to a new normal.

Learn More >>


April 21, 2020

AT&T Joins ‘Stand for Small’ Coalition to Help Support Small Businesses Affected by COVID-19

AT&T is one of 40 companies, including some of the world’s biggest brands, committed to helping small businesses during this challenging time to ensure they continue to play a vital role in our communities and the economy.  ‘Stand for Small’ members will help provide millions of U.S. small businesses with support through valuable services, offers and access to tools and expertise, among other benefits.


HOW WE'VE BEEN RESPONDING

AT&T is proud to support our customers. Through June 30, 2020, for residential or small business customers who notify us that they are unable to pay their bills due to disruptions caused by the coronavirus pandemic, we will:

  1. Not terminate any postpaid wireless, home phone or broadband residential or small business account.
  2. Waive any late payment fees for postpaid wireless, home phone or broadband residential or small business, U-verse TV or DIRECTV customer.*
  3. Waive domestic postpaid wireless plan overage charges for data, voice or text for residential or small business wireless customers.*
  4. Keep our public Wi-Fi hotspots open for any American who needs them.

* The coronavirus pandemic is causing many hardships. If you find yourself in financial trouble and unable to pay your bill, we’re here to help you. To submit a waiver request, visit: https://att.com/help/covid-19/waive-overage-fee/

Our newest benefits include more mobile hotspot data, accessory discounts, flexible return policy, curb-side pick-up, doorstep delivery and free express shipping. To provide further relief and support, AT&T previously announced: 

Unlimited AT&T Home Internet

All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, we’ll continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program. We’ve expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. Additionally, we’re offering new Access from AT&T customers two months of free service.

Helping You Work and Learn Remotely

Businesses, universities and schools can keep their teams and classrooms connected through conference calls and video conferencing with Cisco Webex Meetings with AT&T for 90-days, and seamlessly forward calls to both mobile and landline phones with AT&T IP Flexible Reach. We’re also offering schools a way to save on unlimited wireless broadband connectivity for students. Through May 22nd, qualified schools activating new lines on qualified data-only plans for school-issued tablets, 4G LTE-enabled laptops and hotspot devices will get the wireless data service at no cost for 60 days.

Distance Learning

We’ve created a new $10 million Distance Learning and Family Connections Fund to give parents, students and teachers tools they need for at-home learning. The fund also will provide resources to maintain meaningful connections and bonding opportunities for those isolated from family and friends. Our first contribution of $1 million will go to Khan Academy. This collaboration will improve and expand online learning resources to meet growing demand from parents, teachers and students, including those who rely on free resources and need Khan Academy the most.

AT&T Supports First Responders, Medical Personnel and Others in need impacted by COVID-19 with Nourishing Meals

First responders and medical personnel are playing a critical role in helping care for their communities during the COVID-19 pandemic. That’s why we’ve committed $5.5 million to provide nourishing meals for first responders, medical personnel, and others in need impacted by COVID-19. We’ll be collaborating with local organizations in communities most impacted by the pandemic.

Serving Those who Serve

AT&T is redirecting more resources to provide communication services and tools for first responders, health care professionals, educators and other essential customers. This additional support will help ensure these customers can continue providing critical support to the country and their communities, particularly to first responders using the FirstNet network.

As first responders across the country stand on the front lines to support our nation’s response to COVID-19, they can have confidence knowing that with FirstNet they’ll have the unthrottled connectivity and priority communications they need to respond during this public health emergency. It’s this type of unparalleled emergency support that distinguishes FirstNet, the only nationwide wireless broadband communications platform dedicated to America’s first responders and public safety community, from best-effort commercial wireless networks built for consumer use.

AT&T also announced three months of free wireless service for frontline nurses and physicians nationwide on the FirstNet® network. Visit FirstNet.com to learn more.


AT&T continues to work internally and with community partners to find additional ways to keep people connected. That’s what we have done for 145 years.

You can find more information and the latest updates about AT&T’s response to COVID-19 at about.att.com/pages/COVID-19.html.

And to help make better sense of the headlines, CNN Chief Medical Correspondent Dr. Sanjay Gupta has been hosting a CNN Podcast: “Coronavirus: Fact vs. Fiction.” Listen here: www.cnn.com/audio/podcasts/corona-virus.

For more information on how to protect yourself from COVID-19, please keep informed through the CDC website: www.cdc.gov/coronavirus/2019-ncov/index.html.

Please stay safe and healthy,

AT&T


Download our one-pager that highlights the portions of our response pertaining to FCC Chairman Pai’s “Keep Americans Connected Pledge”

Descargue nuestro localizador único que destaca las porciones de nuestra respuesta relacionadas con el compromiso "Mantener a los Estadounidenses Conectados" del Presidente de la FCC Pai.

Older post

AT&T California Release: November 7, 2019